Return & Refund Policy

At Lullavy, we hope you and your little one love every purchase. If you're not completely satisfied, we're here to help.

Returns

We gladly accept returns of unworn, unwashed, and unused items within 30 days of delivery.

To be eligible for a return, items must:

• Be in their original condition

• Have all original tags attached

• Be free of stains, odors, pet hair, or signs of wear

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Products marked as non-returnable

Refunds

Once your return is received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Original shipping charges are non-refundable.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size or print, please return your eligible item for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at sarah@lullavy.com

Please include your order number and photos of the item so we can make it right as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions about your return, we'd love to help.

Email: sarah@lullavy.com